About New Contact
Crafting the Next Generation of Customer Experience
Customer experience has become increasingly complex, with organisations investing heavily in transformation across people, processes, and technology to enhance customer contact. Yet many still struggle to identify where the greatest outcomes can be realised in terms of customer growth. With the revolution of AI and the surrounding noise, how can we uncover and deliver outcomes that truly matter for both customers and businesses?
Geoffrey Doran at New Contact offers independent UX, CX & DX strategy, advisory and consulting services, to help organisations grasp their current state, pinpoint opportunities for improvement, and create a future transformation roadmap that prioritises investments to yield meaningful outcomes.
Clients I have worked with
Customer Experience Services
Strategy & Advisory
Speaking, Hosting & Charing
Transformation Consulting
We help organisations understand where they are today, define where they need to be and create a practical roadmap to get there. From customer and user research to experience strategy, AI, technology and platform decisions, I bring together insight, design and digital expertise to solve complex challenges, prioritise the right investments
We help organisations understand where they are today, define where they need to be and create a practical roadmap to get there. From customer and user research to experience strategy, AI, technology and platform decisions, I bring together insight, design and digital expertise to solve complex challenges, prioritise the right investments and turn better experiences into measurable business outcomes.
Transformation Consulting
Speaking, Hosting & Charing
Transformation Consulting
By taking a deep dive into your customer experience ecosystem, we
identify opportunities, challenges, and untapped value that contribute to customer growth. Through comprehensive assessments, the development of robust CX strategies, and transformation roadmaps, we assist organisations in prioritising their customer contact investments to deliver meaningful results
Speaking, Hosting & Charing
Speaking, Hosting & Charing
Speaking, Hosting & Charing
Delivering engaging keynote presentations, panel discussions, round-table sessions, and executive workshops focused on the latest trends, challenges, and opportunities in customer experience and customer contact. Providing practical insights and real-world examples that empower audiences to turn CX strategy into action and drive customer growth through effective CX transformation.